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  2. Frequently Asked Questions

Frequently Asked Questions

Questions often asked by customers are introduced in Q & A format.
If you have any questions not listed below, please do not hesitate to contact us via inquiry form or telephone.
  • What is the response to the new coronavirus?

    At this facility, the following preventive measures are taken to control the damage caused by the new coronavirus (COVID-19).

    ·DisinfectantContinue reading
  • Is there a transfer service?

    Unfortunately, we do not correspond to pick up.Please note.
  • Is parking available?

    There is an outdoor parking lot.(It is free of charge.In principle, it is only for guests staying, but parking before and after check-in is Continue reading
  • When is check-in / check-out time?

    Normal check-in is from 4 PM and check-out is at 10 AM.
    If check-in is later than the arrival time informed in advance, please give me a warContinue reading
  • Can I use a credit card?

    If you make a reservation from the official website of Youyu-an, you can use various credit cards.
    For reservations from other companies' bContinue reading
  • What kind of facilities and amenities are available in the room?

    Equipment and amenities available in all rooms are as follows.

    liquid crystal television/refrigerator/microwave/Kettle pot / DVD player/safContinue reading
  • Is there a non-smoking room?

    Non-smoking rooms are available.Please contact us in advance if you wish.
    ※ Non-smoking rooms are fully booked, and if there is no non-smokiContinue reading
  • Can I specify rooms?

    Please tell us your preference upon booking.
    We will try to accommodate your request as much as possible, but we may not be able to accommodContinue reading
  • May I invite people outside the guests to the room?

    We are not allowed to visit with visitors in the room.Please visit us at the front desk.
  • Is there a curfew?

    There is no curfew.After 24 o'clock, you will only be using one of the entrances / exits of the main entrance (before entering the private rContinue reading
  • How much is the accommodation fee for children?

    Preschool children (0 to 5 years old) are charged 1,500 yen (tax not included / fees on facility use). (Meals · Yukata · Futon beds are charContinue reading
  • I have a small child together, can I lie down with you?

    Children of preschool children (0 to 5 years old) can sleep together.
    Children who do not need meals and futons (over 0 years old) will be Continue reading
  • Are there baby / infant supplies such as disposable diapers?

    We do not sell baby food, powdered milk, diapers etc within the facility.
    Please bring your own.
    We also request cleaning and disinfection oContinue reading
  • Is there a bed guard?

    Unfortunately, baby cot and bed guard rental, there is no preparation.
    However, it is possible to place the bed on the wall.
    When requestingContinue reading
  • Will you keep my luggage after check out?

    Of course before check-in, we will keep your luggage even after check-out.Please enjoy Kirishima Tourism lightly.
    ※We can not keep your valuContinue reading
  • Do you accept waiting for cancellation?

    I am afraid that I will not accept the cancellation wait.
    Although it is sorry to trouble you, please direct inquiries on availability, pleaContinue reading
  • How long will it take for cancellation fee?

    In case of canceling the stay, we will charge a cancellation fee as follows.
    Cancellation rules may vary depending on your accommodation plaContinue reading
  • When is the reservation accepted?

    We are accepting reservations over the telephone, the internet from half a year ago.
  • Is advance payment possible?

    Pre-settlement is accepted by the following method.
    ·Payment by bank transfer
    ·Payment by visitor

    If you wish to pre-settle, please contactContinue reading
  • Please tell me the time of meal

    ● Dinner start time / 17: 30, 17: 45, 18:00, 18: 15, 18: 30(Every 15 minutes)
    ● Breakfast start time / 7: 30, 7: 45, 8:00, 8: 15(Every 15 miContinue reading
  • Can I eat in the room?

    By the hygiene guidance of the Youyu-an health center, you can use only Youyu-an"main building", dinner room meal plan.
    We will prepare meaContinue reading
  • Can I bring in food and drinks?

    We do not accept bringing in the restaurant, but you can bring it in your room freely.
    Please refrain from bringing in foods and drinks withContinue reading
  • What kind of drinks do you have?

    We offer authentic shochu, beer (Asahi), wine, coffee high, soft drinks, etc. in Kagoshima Prefecture Kirishima.
  • Do you have children's menus?

    For guests staying, we offer children's cuisine for elementary school students and kids meal for preschool children.
    We will prepare meals Continue reading
  • I am allergic, so I am concerned about meals.

    We are working to respond as much as possible so that customers with food allergies can enjoy their meals.
    Please inform us of food allergieContinue reading
  • Can I take out my meal?

    I'm sorry.We will refuse take-out at all for sanitary control reasons.
  • Is the hot spring a natural hot spring?

    The hot spring in our hotel is a fresh natural springs with its source.The hot springs spring out at 50 ℃ or higher.Temperature adjustment iContinue reading
  • Can I use hot spring even during pregnancy?

    Even pregnant one can use it.However, please take care of bathing for a long time.
  • Is there a sauna?

    Unfortunately, there is no sauna.
  • On Amenity of Public Bath and Private Room Bath (Private Bath)

    The public bath with open-air bath is equipped with shampoo · rinse · body soap · dryer.There is a shampoo, rinse, body soap, hair dryer, TVContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

0995-42-0550

8:00 to 23:00