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Frequently Asked Questions

Frequently Asked Questions

Questions often asked by customers are introduced in Q & A format.
If you have any questions not listed below, please do not hesitate to contact us via inquiry form or telephone.

【Others】
Did you forget something in your room?
Regarding forgotten items in rooms and facilities, we keep it for one month.
For personal information protection, please contact us from the…Continue reading
【Others】
Please tell me the safekeeping of valuable items
Keep your valuables in your room safe (free of charge).
【Others】
Are there shiatsu massage and beauty salon?
Shiatsu massages, aroma massages, traditional Thai massages, and neck and shoulder specialty chiropractic services are available by advance …Continue reading
【Others】
I'd like to send my luggage in advance?
You can send your package to the hotel by courier before the staying day.
We will keep checking in "luggage except valuables, foods and dang…Continue reading
【Others】
Can I ship my package?
We also receive baggage delivery from the hotel.Please contact the front desk.
※We are dealing with delivery service Kuroneko Yamato. (Payme…Continue reading
【Others】
About arrangement of anniversary, surprise
You can arrange cakes and bouquets for a fee.We will prepare according to your budget.
※Reservations must be made at least 5 days in advance…Continue reading