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Frequently Asked Questions

Frequently Asked Questions

Questions often asked by customers are introduced in Q & A format.
If you have any questions not listed below, please do not hesitate to contact us via inquiry form or telephone.

【Hotel / Guest rooms】
When is check-in / check-out time?
Normal check-in is from 4 PM and check-out is at 10 AM.
If check-in is later than the arrival time informed in advance, please give me a war…Continue reading
【Hotel / Guest rooms】
What kind of facilities and amenities are available in the room?
Equipment and amenities available in all rooms are as follows.

liquid crystal television/refrigerator/microwave/Kettle pot / DVD player/saf…Continue reading
【Hotel / Guest rooms】
Is there a non-smoking room?
Non-smoking rooms are available.Please contact us in advance if you wish.
※ Non-smoking rooms are fully booked, and if there is no non-smoki…Continue reading
【Hotel / Guest rooms】
Can I specify rooms?
Please tell us your preference upon booking.
We will try to accommodate your request as much as possible, but we may not be able to accommod…Continue reading
【Hotel / Guest rooms】
May I invite people outside the guests to the room?
We are not allowed to visit with visitors in the room.Please visit us at the front desk.
【Hotel / Guest rooms】
Is there a curfew?
There is no curfew.After 24 o'clock, you will only be using one of the entrances / exits of the main entrance (before entering the private r…Continue reading
【Hotel / Guest rooms】
Will you keep my luggage after check out?
Of course before check-in, we will keep your luggage even after check-out.Please enjoy Kirishima Tourism lightly.
※We can not keep your valu…Continue reading
【Hotel / Guest rooms】
Do you accept waiting for cancellation?
I am afraid that I will not accept the cancellation wait.
Although it is sorry to trouble you, please direct inquiries on availability, plea…Continue reading
【Hotel / Guest rooms】
How long will it take for cancellation fee?
In case of canceling the stay, we will charge a cancellation fee as follows.
Cancellation rules may vary depending on your accommodation pla…Continue reading
【Hotel / Guest rooms】
When is the reservation accepted?
We are accepting reservations over the telephone, the internet from half a year ago.
【Hotel / Guest rooms】
Is advance payment possible?
Pre-settlement is accepted by the following method.
·Payment by bank transfer
·Payment by visitor

If you wish to pre-settle, please contact…Continue reading
【Hotel / Guest rooms】
Do you support barrier-free?
Unfortunately, there are no rooms for disabled people, no toilet.Please note.