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  2. Frequently Asked Questions

Frequently Asked Questions

Questions often asked by customers are introduced in Q & A format.
If you have any questions not listed below, please do not hesitate to contact us via inquiry form or telephone.
  • Hotel / Guest rooms

    When is check-in / check-out time?

    Normal check-in is from 4 PM and check-out is at 10 AM.
    If check-in is later than the arrival time informed in advance, please give me a warContinue reading
  • Hotel / Guest rooms

    What kind of facilities and amenities are available in the room?

    Equipment and amenities available in all rooms are as follows.

    liquid crystal television/refrigerator/microwave/Kettle pot / DVD player/safContinue reading
  • Hotel / Guest rooms

    Is there a non-smoking room?

    Non-smoking rooms are available.Please contact us in advance if you wish.
    ※ Non-smoking rooms are fully booked, and if there is no non-smokiContinue reading
  • Hotel / Guest rooms

    Can I specify rooms?

    Please tell us your preference upon booking.
    We will try to accommodate your request as much as possible, but we may not be able to accommodContinue reading
  • Hotel / Guest rooms

    May I invite people outside the guests to the room?

    We are not allowed to visit with visitors in the room.Please visit us at the front desk.
  • Hotel / Guest rooms

    Is there a curfew?

    There is no curfew.After 24 o'clock, you will only be using one of the entrances / exits of the main entrance (before entering the private rContinue reading
  • Hotel / Guest rooms

    Will you keep my luggage after check out?

    Of course before check-in, we will keep your luggage even after check-out.Please enjoy Kirishima Tourism lightly.
    ※We can not keep your valuContinue reading
  • Hotel / Guest rooms

    Do you accept waiting for cancellation?

    I am afraid that I will not accept the cancellation wait.
    Although it is sorry to trouble you, please direct inquiries on availability, pleaContinue reading
  • Hotel / Guest rooms

    How long will it take for cancellation fee?

    In case of canceling the stay, we will charge a cancellation fee as follows.
    Cancellation rules may vary depending on your accommodation plaContinue reading
  • Hotel / Guest rooms

    When is the reservation accepted?

    We are accepting reservations over the telephone, the internet from half a year ago.
  • Hotel / Guest rooms

    Is advance payment possible?

    Pre-settlement is accepted by the following method.
    ·Payment by bank transfer
    ·Payment by visitor

    If you wish to pre-settle, please contactContinue reading
  • Hotel / Guest rooms

    Do you support barrier-free?

    Unfortunately, there are no rooms for disabled people, no toilet.Please note.

Reserve·Contact us

Please feel free to contact us if you have any questions.

0995-42-0550

9:00 to 22:00